What are your delivery charges?
Our standard UK charge of £3.49 covers packing and postage, with orders over £50.00 qualifying for free standard delivery. We also have an option for a next working day delivery of £5.99 available at the checkout if you consider your order to be urgent then we advise you choose this option. All delivery charges will be shown at checkout, before and after confirmation of your order. (NB All prices include VAT at current ruling rate.) All our deliveries will be trackable and will be delivered by Yodel, or a subsidiary of the Yodel network.
When do you deliver?
Standard delivery is by courier, 2-3 working days of your order, with delivery between 9am and 6pm. If any products you've requested aren't in stock, we'll email you to let you know. (Costs shown are per delivery address, per delivery day.)
If you order on a Friday after our cut off time or over the weekend, and you choose 'next working day delivery', then this will not be despatched from us until Monday and will be with you on the Tuesday.
Where do you deliver?
We deliver to all postal areas in the UK, including England, Wales, Scotland and Northern Ireland. Delivery to addresses on islands or in remote areas of the UK mainland may take a little longer than our usual delivery times. If we believe that the delivery address you've given may not be not secure (for example, if it's a communal postal address or PO Box), we may contact you to make alternative arrangements.
What if I'm not in when you deliver?
Deliveries are usually made on Mondays to Fridays, between 9am and 6pm. If the recipient isn't in and the order has been sent by us on the Packet Network of Yodel then the parcel will be left in a secure place at the discretion of the driver. If the order has been sent on a POD then it will need a signature and if you aren't in then the driver will leave a card for you to get back in touch with Yodel to re-arrange a suitable delivery date.
What if only part of my order has arrived?
If there are any items missing from the order (as detailed in your order confirmation email), please contact customer services at firstname.lastname@example.org or phone us on 01364621798, so that we can sort this out for you.